Terms of Service
Welcome to rawframes. These Terms cover your use of the rawframes.co.nz website and the wedding camcorder rental and editing service we offer through it.
rawframes is a sole trader based in New Zealand, contactable at seth@rawframes.co.nz ("rawframes", "we", "us"). By using the site or placing a booking, you agree to these Terms. If you don't agree, please don't use the site or book with us.
Read these Terms alongside our Booking & Hire Agreement and Privacy Policy. The hire itself — the equipment, deliverables, damage, and refunds — is governed in full by the Booking & Hire Agreement, and if anything here conflicts with it for a specific booking, the Agreement wins.
Who Can Book
You need to be at least 18 and able to enter a binding contract. Please give us accurate details when you book — your real name, a valid email, a New Zealand delivery address, and a working payment method. We currently only deliver within New Zealand.
The Service
We hire wedding camcorder kits to couples for their wedding (or a related event) and produce an edited film plus organised raw footage from what's recorded on the day.
What's in each package — the number of cameras, the film length, add-ons — is described on the site and on your booking confirmation. The site is the source of truth for current packages and prices; older promotional material may be out of date. We may update packages, pricing, and availability over time, but changes don't affect bookings that are already confirmed and paid.
Because your footage is captured by guests rather than a professional videographer, we can't guarantee any specific moment or person will be filmed, or that everything captured will meet a set standard of framing, lighting, sound, or steadiness. That's part of how the service works.
Booking & Payment
You book through the booking flow on the site, where we ask for your event date, package, delivery address, contact details, and payment details.
Submitting a booking isn't a confirmed booking — it reserves your date while we check availability, and no payment is taken at this stage. Within 24 hours we'll email you to confirm whether we can cover your date. If we can, we take full payment and send you a confirmation email, and your booking is confirmed at that moment. If we can't, nothing is charged and you're welcome to ask about other dates.
Payments run through Stripe. We never store your full card number — Stripe does, as our PCI-compliant processor, and Stripe's own terms and privacy policy apply to your payment. By booking, you allow us to keep a tokenised reference to your card via Stripe for the length of the hire and for 30 days after the kit is returned, so we can charge any amounts owed under the Booking & Hire Agreement (such as late, damage, or non-return fees). We'll always give you written notice and a summary first, and you'll have 5 business days to query it.
All prices are in New Zealand Dollars. Completing a booking means you're entering into the Booking & Hire Agreement in force at that time, which governs the hire and the deliverables.
We may decline or cancel any booking — for example, where we can't cover your date or location, can't verify your details, spot a clear pricing or availability error, or reasonably suspect fraud or a breach of these Terms. Where we decline a booking, no contract is formed and nothing is charged, or anything already taken is refunded in full.
Cancellations, Date Changes & Refunds
Once your booking is confirmed and paid, it's non-refundable — the full amount is a retainer that compensates us for committing to your date and turning away other bookings, whenever you cancel.
You can change your event date once, subject to our availability. A date change isn't a cancellation and doesn't trigger a refund. You'll get a full refund only where the rawframes Film Guarantee applies — where we fail, through our own fault, to deliver any usable edited film — or where the equipment-failure remedy in the Booking & Hire Agreement applies. Full details are in the Agreement.
Cancellation and date-change requests must be emailed to seth@rawframes.co.nz and take effect once we confirm them in writing. Any refund goes back to the card you booked with and usually appears within 5 to 10 business days, depending on your bank. Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Communications
When you book, you'll receive transactional emails — confirmations, dispatch and delivery notices, receipts, footage delivery, and support replies. These are part of the service and you can't opt out of them while you have an active booking.
We don't currently send marketing emails. If we start, we'll only send them to people who've opted in, and you'll always be able to unsubscribe, in line with the Unsolicited Electronic Messages Act 2007.
Using the Site
You're welcome to use the site to browse, book, manage your booking, and contact us. Please don't use it unlawfully, try to access our systems or other people's bookings, disrupt the site, scrape it with bots (well-behaved search crawlers are fine), introduce anything harmful, or use it to build a competing service. We may suspend your access or cancel a booking if you breach this, and no refund applies where we cancel for that reason.
Intellectual Property
Everything on the site — text, photos, videos, logos, graphics, layout, code, and the rawframes name and brand — is ours or licensed to us. Please don't copy, reproduce, or use it commercially without our written permission. You're welcome to share our films and posts on personal social media with attribution. Rights in your edited film and raw footage are covered in the Booking & Hire Agreement, where you keep the rights to your footage and grant us a marketing-use licence you can opt out of.
Third-Party Services
The site relies on third parties including Stripe (payments), couriers (dispatch and return), analytics providers, and music licensing platforms such as Musicbed and Artlist. We're not responsible for their content or practices beyond what's set out in our Privacy Policy.
Disclaimers
We do our best to keep the site accurate and available, but it's provided "as is" — we can't promise it will always be uninterrupted, error-free, or secure. If there's a clear pricing or availability error in a booking, we may correct it and let you confirm at the right price or cancel for a full refund. None of this affects the consumer guarantees that apply under the Consumer Guarantees Act 1993, which can't be contracted out of.
Limitation of Liability
Nothing in these Terms limits liability that can't lawfully be limited — including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 — or liability for death, personal injury caused by negligence, or fraud.
Otherwise, to the maximum extent the law allows, our total liability under these Terms or any booking is limited to the amount you paid for the relevant booking, and we're not liable for indirect or consequential loss such as lost profits, lost opportunity, lost data, or loss of expected enjoyment. You agree to cover any loss we suffer from your breach of these Terms or the Booking & Hire Agreement, or from any unlawful act by you in connection with your booking.
Complaints & Disputes
If you have a complaint, email seth@rawframes.co.nz first and we'll do our best to sort it out promptly and in good faith. If we can't resolve it together, you may be able to take it to the Disputes Tribunal (for claims up to $30,000) or the appropriate New Zealand court.
Changes to These Terms
We may update these Terms from time to time. The current version is always on the site, and we'll take reasonable steps to flag material changes. For new bookings, the version in force when you book applies. For an existing booking, the version that applied when you booked keeps governing, unless we need to make changes for legal compliance and give you reasonable notice.
Governing Law
These Terms are governed by New Zealand law, and both of us submit to the non-exclusive jurisdiction of the New Zealand courts. These Terms, the Booking & Hire Agreement, and the Privacy Policy are the whole agreement between us for the site and the service. You can't transfer your rights without our written consent; we may transfer ours to a successor entity (for example, if the business is incorporated as a company later) on written notice to you.
Contact
rawframes
seth@rawframes.co.nz